TERMS OF SERVICE

Welcome to Lina Leena Hair Collection LLC your destination for premium, ethically sourced luxury hair extensions. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By engaging with our brand—whether browsing, purchasing, or otherwise interacting with our offerings—you agree to be bound by these Terms.

Please read them carefully before making a purchase. They are designed to protect both you, our valued customer, and the integrity of our business. If you do not agree with any part of these Terms, we kindly ask that you refrain from using our site and services.

Our commitment is to excellence, transparency, and customer satisfaction—every strand, every step.

Use of Site
You agree to use this site for lawful purposes only and not to misuse or interfere with the proper functioning of the site.

Product Information
We make every effort to display accurate product descriptions and images. However, we cannot guarantee that all colors and textures will be perfectly represented on all devices.

Order Processing & Payment
Orders are processed within 3–5 business days. Payment must be made in full at the time of purchase. We accept all major credit cards and secure third-party payment providers.

Shipping & Delivery
Shipping times are estimated and may vary based on location and carrier performance. Lina Leena Hair Collection LLC is not responsible for delays due to shipping carriers or incorrect addresses provided at checkout.

Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless an item is received incorrect. See our Return Policy for details.


Intellectual Property
All content on this site, including text, graphics, logos, and product images, is the property of Lina Leena Hair Collection LLC and may not be used without permission.

Limitation of Liability
To the fullest extent permitted by law, Lina Leena Hair Collection LLC and its affiliates, directors, officers, employees, agents, suppliers, or licensors shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from:

• The use or inability to use our website or products;
• Delays or disruptions to our services;
• Errors, inaccuracies, or omissions in product descriptions or content;
• Any unauthorized access to or use of our secure servers or personal information;
• Any transactions conducted through unauthorized channels;
• Any issues related to hair extension installation, maintenance, or removal when not performed by a licensed professional.

All of our products are provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, durability, or non-infringement.

In jurisdictions where limitations on implied warranties or exclusions of liability for certain damages are not allowed, our liability shall be limited to the maximum extent permitted by law.

In any event, our total liability to you for any claim arising out of or relating to the use of our products or services shall not exceed the amount paid, if any, for the product in question.

Policy Changes
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page.

At Lina Leena Hair Collection LLC, we are committed to providing an exceptional customer experience. However, if a disagreement arises, we aim to resolve disputes quickly, fairly, and respectfully.

DISPUTE RESOLUTION PROCESS

INITIAL RESOLUTION

If you have a concern or issue with your purchase, we encourage you to first contact our Customer Service team at linaleenahaircollection@gmail.com. Most disputes can be resolved efficiently through open and honest communication.

FORMAL COMPLAINT

If the matter is not resolved through initial communication, you may submit a formal written complaint detailing the nature of the dispute, the order or issue in question, and any supporting documentation. This should be sent to:

Lina Leena Hair Collection

3343 Peachtree Rd NE Suite 145-2379, Atlanta, GA 30326

We will acknowledge your complaint within 5 business days and provide a written response or resolution within 14 business days.

BINDING ARBITRATION (if applicable)

If the dispute remains unresolved after internal efforts, both parties agree to resolve the matter through binding arbitration rather than in court, except for matters that may be eligible for small claims court. Arbitration will be conducted by a recognized arbitration body in accordance with their rules and procedures.

Each party is responsible for their own legal costs unless otherwise determined by the arbitrator.

JURISDICTION

All disputes shall be governed by and interpreted in accordance with the laws of GEORGIA/USA, without regard to its conflict of law principles.

PROHIBITION OF CLASS ACTIONS

To the fullest extent permitted by law, disputes must be brought on an individual basis and not as part of any class, collective, or representative action.

USER RESTRICTIONS

To protect the integrity of Lina Leena Hair Collection LLC and ensure a safe, fair, and luxurious experience for all customers, the following restrictions apply to anyone using our website or purchasing our products:

1. No Unauthorized Resale
   You may not purchase our products for the purpose of unauthorized resale or distribution. Our products are intended for personal use or for approved professional use only.
2. No Use by Minors Without Consent
   Our site and services are intended for users who are at least 18 years old. Individuals under the age of 18 may only use our services with the involvement and permission of a parent or legal guardian.
3. No Use of Automated Tools
   You may not use bots, scrapers, or other automated tools to access, copy, or interact with our website or product listings. All use must be human, intentional, and within the scope of normal customer interaction.
4. No Misrepresentation
   Users may not create accounts or place orders under false identities or on behalf of others without authorization. Misleading conduct may result in canceled orders and banned access.
5. No Interference with Site Functionality
   You are prohibited from interfering with or attempting to disrupt the normal functioning of our website, including introducing viruses, overloading servers, or exploiting vulnerabilities.
6. No Infringement of Rights
   Users may not use, display, or reference any of our trademarks, product images, or branding elements without prior written consent. All content is the exclusive property of Lina Leena Hair Collection LLC.
7. Geographic Restrictions
   We may restrict or limit sales to certain geographic regions based on legal, logistical, or brand considerations. Users must comply with these limitations.

RULES OF CONDUCT

To maintain a respectful, secure, and premium experience for all of our customers and visitors, we kindly ask that you adhere to the following rules when interacting with Lina Leena Hair Collection LLC, our website, and our customer service team:

1. Respectful Communication
   We expect all users to engage in polite, respectful, and non-abusive communication when contacting our team or interacting on our platforms (including social media). Harassment, hate speech, threats, or offensive language will not be tolerated.
2. Honest and Accurate Information
   When making a purchase, creating an account, or communicating with us, you agree to provide complete, current, and truthful information. Impersonation, fraudulent claims, or false reviews are strictly prohibited.
3. Non-Commercial Use
   Our website, product listings, images, and content are for personal, non-commercial use only. Unauthorized resale, reproduction, or redistribution of our products or branding materials is strictly prohibited.
4. Protection of Intellectual Property
   You agree not to copy, download, reproduce, or use any of our logos, product images, text, or branding without express written permission from Lina Leena Hair Collection LLC.
5. No Unauthorized Access or Disruption
   You may not engage in any activity that could disrupt, damage, or interfere with the proper functioning of our website, systems, or services. This includes hacking, transmitting malware, or engaging in automated data collection without our consent.
6. Compliance with Laws
   You agree to comply with all applicable local, national, and international laws and regulations when using our site or purchasing our products.

Violations of these rules may result in restricted access to our services, order cancellation, and/or legal action if necessary.

Contact Us
If you have any questions, please reach out to us at linaleenahaircollection@gmail.com

PRIVACY POLICY

Lina Leena Hair Collection LLC is committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect
We collect personal information that you provide during checkout, account registration, or newsletter sign-up. This may include your name, email address, shipping/billing address, phone number, and payment details.

How We Use Your Information
Your information is used to:
• Process and fulfill orders
• Communicate order updates
• Send promotional emails (with your consent)
• Improve our services and customer experience

Information Sharing
We do not sell or share your personal information with third parties, except when necessary to fulfill your order (such as with payment processors or shipping carriers). We will never disclose your information without your consent.

Marketing & Communication
If you’ve opted in to receive marketing emails, you may occasionally receive updates about promotions, new products, or events. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Data Security
We take data security seriously. Your information is protected using industry-standard encryption and secure processing via trusted third-party payment providers.

Your Rights
You may request to review, update, or delete your personal information at any time. You can also opt out of marketing communications by contacting us at the email below.

Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Significant changes may also be communicated by email or through a notice on our website.

Contact Us
If you have questions about our Privacy Policy or how your information is handled, please contact us at linaleenahaircollection@gmail.com.

Lina Leena Hair Collection

3343 Peachtree Rd NE Suite 145-2379, GA, Atlanta, United States 30326.